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Basic Services 

With each REDCap study profile, you are eligible to receive up to 2-hours of consultation and administrative services. Services are tracked through an internal ticketing system which helps us to manage and distribute resources.

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Fee-for-Service

The following additional support is available on a fee-for-service basis:

  1. The Yale Center for Clinical Investigation (YCCI) offers data management services , including consultations, creation of electronic data capture systems in REDCap, and ongoing data management and cleaning. 

      To submit a request: YCCI  Service Request Form, select ‘Protocol Design and Development Stage’ and ‘Data Management Service.’

  1. The Yale Center for Analytic Sciences (YCAS) has a cadre of expert data management staff. They can advise you on the design of your project, build a database or survey, design forms, build reports, troubleshoot, migrate your data, as well as perform analysis and statistics.

      To submit a request: YCAS Intake Survey and select ‘Data Management’.

  1. The Yale Pepper Center Operations Core has a core of data management staff. Researchers can contact them to build and design REDCap projects focused on aging-related work.

      To submit a request: Email poa@yale.edu with information about the project, scope of work, budget and timeline.

Specialized software, known as External Modules (EMs), can work within the REDCap environment to extend its functionality.  The Yale Study Support Suite (YES3) is an example of EMs built at Yale to expand REDCap’s capabilities for researchers.  The REDCap Consortium also maintains a library of External Modules that institutions, like ours, can install and use.  

To consult with a software developer to build a custom External Module, you can contact Yale Biomedical Informatics & Computing (YBIC)

If you experience accidental data loss and require recovery, we maintain a robust archive of database snapshots. Data recovery is most expedient when reported within 24 hours of the event. Recoveries beyond this point will take longer to complete depending on the elapsed time from the event, the complexity of the project, and the nature of the data. 

If something catastrophic happens to your project, please contact us as soon as possible so we can provide a recovery plan and, if necessary, provide a cost-estimate