Questions or issues with REDCap?

Use the REDCap Support form in ServiceNow. Log in with your Yale NetID.

Get REDCap support

Contact Us

We are here to provide guidance, training, and support. We also want to learn from you. Having an engaged community helps us to innovate and improve.

REDCap support has moved to ServiceNow. From October 27, 2026, all questions, issues and access requests go through the forms below instead of email or the request surveys.

User support is available during standard business hours. Expect a delayed response to inquiries that occur after hours, on weekends, or during a Yale holiday.

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How to get help

Questions and issues: use the REDCap Support form in ServiceNow. It covers REDCap I, REDCap II, REDCap Connect and REDCap Part 11. Log in with your Yale NetID. Sponsored NetIDs work too; enter the email address you’d like us to reply to.

REDCap Part 11 access: use the Part 11 Access form. Training and approval are still required.

REDCap I, REDCap II and REDCap Connect access: if you have a Yale NetID, just log in. You no longer need to submit an account request.

No Yale NetID? Use the External Support survey. It’s only for questions about Yale’s REDCap servers; we can’t help with REDCap installations at other institutions.

Not sure which server your project is on? See How do I tell where my project is?

You’ll get a ticket number and email updates. Reply to those emails to add information.